Think + Do » an exploration of mission-driven marketing and design
There’s Only One Best Practice
Sitting in a conference room, answering questions from my client about an impending website redesign, it dawned on me that what they really wanted to understand was best practices. What steps do we need to take to mitigate the risks of initiating this project? What must we do to increase the certainty of a successful outcome?
It’s my job to know these things, to guide them from point A to point B, and help them meet or exceed the project’s objectives. And it’s prudent for the client to adhere to best practices in many facets of the organization’s operations. It assures an acceptable standard of performance, a threshold of competency.
What best practices won’t do – what they often inhibit organizations from doing – is encourage people to set their sites higher. Scaling up the impact of nonprofit organizations requires a mindset that leaves best practices for those who wish to blend in, to be as good as – but not better than – what already exists.
Just do it
Nike’s longtime tagline leaves no wiggle room for the impassioned athlete. There are no excuses. For the vast majority who fall short, there is honor in putting forth one’s best effort in pursuit of the pinnacle.
Back at the office, we’re more often encouraged to hold our passions in check. Curiosity killed the cat. Look before you leap. Don’t reinvent the wheel. There’s no shortage of wisdom devoted to avoiding unnecessary risks.
Imagine what our world would be like if there weren’t dedicated individuals with a passion for helping others? Over the past ten years, the nonprofit sector has grown faster than both the business and government sectors, yet problems of poverty, education, the environment, and public health are as vexing as ever. We don’t lack passion. We lack alignment.
If you start with the premise that most everything we know is out of date, then the need to reach beyond conventional approaches – to discard “best practices” – becomes imperative.
Connect the dots
Imagine a symphony orchestra. Before the lights dim, before the conductor raises the baton, a discordant blend of strings, percussion, and woodwind instruments squeaks and groans from the stage. It is only when the musicians begin playing in unison that we can appreciate their talents.
For maximum impact, we need more people, departments, and organizations working better together. We need to be playing the same tune.
The most valuable skill set today is the ability to connect the dots. Collaborators will inherit the earth, or at least improve it. People (and organizations) that can assemble and marshal diverse resources – ideas, agendas, funding – have the best chance of enacting systemic change.
There are no marketing secrets or shortcuts. Creating remarkable products and services is the only best practice worth pursuing. And the best way to do that is through more frequent and effective collaborations.