Think + Do » an exploration of mission-driven marketing and design
Everything You Know Is Wrong
There are a few unwritten rules in marketing, including: people don’t read, social media is a game changer, and the more data the better. But what happens when best practices aren’t?
For every adage, there’s a counter-intuitive example that proves the folly of following absolutes. The death of reading, it turns out, is greatly exaggerated. According to researchers at the University of California in San Diego, people are reading nearly three times as much as they did 30 years ago. And how does it change your marketing efforts if the hottest social network of 2009 isn’t as social as expected? With only 27% of its users actively participating, Twitter is becoming more of a news feed than a social network.
The propensity to follow conventional wisdom is understandable. Entire businesses are built on “the wisdom of crowds.” (See Netflix and Pandora, among others.) Without question, using good data and the experience of others to guide decision-making is safer and more efficient than reinventing the wheel. It eliminates the big mistake. But it also eliminates the transcendent.
Because few people trust their intuition or instincts as much as their data, a lot of marketing efforts tend to look and sound alike. Unfortunately, original ideas aren’t the result of number crunching or focus groups. As Henry Ford noted, regarding the first car he ever built: “If I’d asked my customers what they wanted, they’d have said a faster horse.”
It takes courage to be unconventional.
When we encounter bold ideas, we’re inevitably drawn to their audacity, often nodding reverently: “I wish I’d thought of that!”
The Flip has been the best-selling camcorder on Amazon.com since the day of its debut, capturing about 13% of the market. Yet no market research suggested an unmet need for a virtually featureless video camera.
When is a risky choice a good idea? When it works, of course! In the most recent Super Bowl, the New Orleans Saints’ onsides kick to start the second half was widely credited with turning the game in their favor.
More marketing failures are the result of trying to please everybody than going against the grain.
Innovation comes from asking the right questions
I only know one graphic designer joke: Q: How many designers does it take to screw in a light bulb? A: Does it have to be a light bulb?
Without exploring what is possible – and even what may seem impossible – no one generates new ideas. The more you question the status quo, the more often you try something new or different, the more likely your ideas will break new ground.
In an undifferentiated marketplace with a multitude of pretty good choices, falling back on conventional wisdom just won’t cut it any more. Or as your mom might say: “If everyone else jumped off a bridge, would you do it too?”